Frequently Asked Questions


Check out our most Frequently Asked Questions.

We accept all major credit cards. We also offer PayPal and Afterpay.

Please check our returns policy. We are more than happy for you to return an item if it fits our returns policy criteria and is within 30 days of receiving it.

Our Indigo Nappy Changing Clutch Wallet is made from PU (Polyurethane) Vegan Leather.
The detachable change mat is crafted with a water resistant, Taslan Fabric. This is non-toxic and safe for babies.
A foam insert is sewn between the Vegan Leather and Taslan Fabric to provide a gentle and protective head rest for babies soft skulls.

Our change mat is made with a water resistant, Taslan Fabric. We chose this material as it is a much safer, non-toxic option for babies.

  • If any cleaning is required then simply spot clean with a wet-wipe. 

Cleaning the Vegan Leather is also simple and safe to do.

  • Wet a non-abrasive cloth with warm water and washing liquid. Wring it out to remove excess liquid.
  • Wipe over or spot clean the required area.
  • Dry with a soft cloth or leave to dry naturally.

It is completely up to you how, and what you decide to pack into your clutch. When designing and manufacturing, we made sure that the magnets were as strong as possible; so that they may be filled to absolute capacity and still close securely!

It is certainly possible to fit a change of clothes. However, there are a range of variables that are individual to everyone and will effect how much can fit comfortably.

The thickness and size of clothing will obviously effect how much is able to fit inside. In many cases, the older the baby - the larger the nappy and therefore, the more space required for it. We encourage you to play around with the packing of your clutch if you are having trouble fitting in everything you desire. We also trust that you will utilise common sense and be reasonable with how much you try to pack inside.

Our Indigo Nappy Changing Clutch Wallets are manufactured in Shenzhen, China. During the process of sourcing a manufacturer we searched Australia for an affordable option. However, unfortunately, as a small startup business, we simply could not afford the costs to manufacture here. The utmost care and thought was put into selecting our Manufacturer, and we are so pleased with the quality of product being produced.

 

Yes! All of our Clutch Wallets come in a reusable, cotton dust bag - so you can easily reuse it.

Our Hero Mailer Bags are compostable.

We have also eliminated any unnecessary extras. As much as we love the idea of a "Thank You" card, we know that most of the time they just end up in the bin. That's why we have integrated a digital thank you into our packaging - through a QR code on our swing tags. We are so proud of this innovation and hope that you enjoy your digital experience!

Yes. However, we do not offer free shipping internationally. Free shipping is only offered within Australia at this stage.

There is! There may not be a "physical" thank you card, but there is a digital one! In your package you will find a swing tag attached to your Indigo Nappy Changing Clutch Wallet. On one side there is a QR code, which when scanned, will direct you to our thank you page!

Operating the QR code is super easy! Follow these steps: 

  • Open up the Camera App on your mobile device. 
  • Hold your device over the swing tag, so the whole QR code is clearly visible in the viewfinder. 
  • A notification will appear on screen. 
  • Tap on it to open a special message from us!

As much as we love the idea of receiving a card within a package, we decided that it was an unnecessary element that ultimately ends up in the bin. Throughout the process of designing and sourcing our packaging, we wanted to make things as environmentally friendly as possible.

Still have questions? No worries, we are more than happy to answer them. Contact us below and we will get right back to you!

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